Innovation Strategies: Innovative Responses to a New Security Threat

This is an excerpt of the original article. It was written for the November 2014 edition of Supply Chain Management Review. The full article is available to current subscribers.

November 2014

Supply chain managers are on the lookout for metrics that will allow them to put a number to their progress - or lack thereof. Welcome to KPI's that allow them to demonstrate the quantifiable value that they deliver. At the same time, Murphy's Law may intervene or they may be called upon to put out fires or come to the rescue and make good on the promises sales and marketing have made to customers - regardless of the cost. So, how do you measure success? I hope this month's issue and online bonus feature help you consider how you measure your progress.

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The recent cyber attacks and security breaches at Target and Home Depot drew executives’ attention to the vulnerability of their companies to this type of crime. The incidents exposed some 40 million and 56 million credit cards respectively, and in the case of Home Depot, occurred despite the company’s best efforts to protect the firm.

What has this to do with supply chain management, and in the context of this column, supply chain innovation (SCI)? The answer is a great deal. As I have argued on these pages, one of the main types of SCI entails challenging the dominant design. In this case, that means challenging the prevailing method for supply chain security in response to the cyber security threat. The SCI will become a reality when firms develop the robust responses that are required.

Edge of the Precipice
High-profile breaches such as the ones cited above have spotlighted cyber security, but awareness of the actual risks involved is still relatively limited.

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