Evolving customer demands combined with a myriad of ongoing disruptions have placed an increasing amount of pressure on today’s distributors to think more holistically and strategically about the relationship between supply chains and B2B Customer Service teams.
Failure to deliver a consistent and responsive customer experience (CX) can ultimately damage customer relationships and lose out on future revenue opportunities. The best tool for delivering a consistent CX that bolsters supply chain resilience? Customer service automation.
In this webinar, you’ll find out why forward-thinking supply chain leaders are turning to customer service automation to create the conditions necessary to harmonize all the people, processes and technologies that work for and with a business and drive its success.
Recording Date: August 3, 2023 Panelists: Brad Church, Business Development Manager, Esker
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