Ensuring that the quantity is right means that there is quantity available in stock to always pick from. Overstocking means over-producing and expending too much cash. Under-producing can leave consumers wanting more.
Outsourcing a process does not mean you have outsourced responsibility. Businesses own their supply chains, so selecting the right source for materials is critical to customer success.
Getting the destination right is absolutely a matter of getting the ship-to address correct. Whether conveying goods for use or for sale, ensuring that the destination address is accurate, and clearly marked on the shipping container is something that the shipper needs to make…
When it comes to retail supply chain vendor compliance, ensuring that goods are ready for use and sale. In the retail industry, that means something meeting Floor Ready Guidelines, first established in 1986 for the purpose of developing supply chain standards.
Whether raw materials, components, or finished goods, the product delivered should be ready for the purpose intended. Ensuring that the goods are delivered in the right condition requires, first and foremost, that the goods themselves are produced to the quality standard that…
At the Right Time is when the customer requires or expects the item to be delivered. Based on this, the timing of the preparation and transportation to get the item to the customer needs to be thought through to ensure that all operational steps have sufficient time to be…
Runaway costs eat away at money that could have been used for the benefit of the company like upgrading software systems, hiring additional employees, or training employees. That means root-cause analysis is required to identify all costs.
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.
Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.
Retailers and vendors need each other in what should be a symbiotic relationship. Here are some tips that each can implement to help in this common effort.
It is not enough for vendors to let retailers measure their supply chain performance and react when they get a bad report card. Vendors should be proactively monitoring themselves and assessing their own software systems and operations, making corrections before letting bad…
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