Thursday, April 9, 2026 · Andrew Byer and Mike Dobslaw
Supply chain success ultimately depends on consistently meeting customer service expectations, with all other metrics—cost, cash, and innovation—following from that foundation.
Tuesday, July 1, 2025 · Saulo Spaolanse, senior vp of customer experience, Global Supply Chain, Schneider Electric
Personalization isn’t just for B2C anymore. While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations from their customers and partners for the same level of customization.
Thursday, February 20, 2025 · Gartner Supply Chain
Supply chains are growing more important in supporting growth initiatives, and that includes customer experience.
Monday, November 4, 2024 · Massachusetts Institute of Technology
From personalized service to improved inventory management, artificial intelligence is altering the consumer experience.
Friday, November 1, 2024 · SCMR Staff
Since procurement touches all aspects of an organization, effective communication with both internal and external audiences becomes paramount to organizational success.
Tuesday, July 23, 2024 · Michael Dominy
Supply chain leaders must work within the supply chain organization and across the enterprise to manage customers’ perceptions. Delivering excellence in terms of the CX requires a team effort to break down functional walls and collaborate across the company on…
Monday, February 21, 2022 · Gary Forger
New partnership delivers a comprehensive view over first, middle and final mile delivery, empowering retailers to better navigate shifting supply and demand while improving customer experience.
Wednesday, January 5, 2022 · Mike Doherty and Ken Larson
How Princess Auto Ltd uses a consumer-driven, store-centric fulfillment model to plan and satisfy all customer demand.
Monday, August 2, 2021 · Bob Trebilcock
On this episode, Steven A. Melnyk discusses why delivering a customer experience is key to supply chain success going forward. SCMR’s Editorial Director Bob Trebilcock hosts.
Monday, March 2, 2020 · Bob Trebilcock
Amazon's supply chain begins with the customer and works backwards. But Amazon is not alone
