The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.
Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.
Retailers and vendors need each other in what should be a symbiotic relationship. Here are some tips that each can implement to help in this common effort.
It is not enough for vendors to let retailers measure their supply chain performance and react when they get a bad report card. Vendors should be proactively monitoring themselves and assessing their own software systems and operations, making corrections before letting bad…
Tuesday, February 18, 2025 · Dr. Zahra Shirgholami and Dr. Rosanna Cole
For policymakers and business leaders, the message is clear: the time for half-measures and voluntary codes of conduct is over. We need bold, decisive action to eliminate labor exploitation from global supply chains once and for all.
Consultant Norman Katz has written a series of articles leveraging Dr. Edward J. Marien’s Customer’s Bill of Rights to identify the key strategies and approaches to creating the Perfect Order.
Amazon has revolutionized many industries, including logistics and fulfillment, in part because of a culture that encourages innovation rather than discouraging ideas.
Wednesday, February 12, 2025 · Massachusetts Institute of Technology
Research looked at the trade-off between affordability and availability of medicines and how downstream dynamics impact patient access to oncology drugs.
Gartner research identified three common mistakes organizations make when undergoing a supply chain reorganization, and offers alternative approaches to success.
A global survey of over 5,000 small and midsized businesses by DHL Express found that while most businesses are interested in sustainable delivery options, few are willing to dedicate significant resources to building sustainable delivery options
A Dun & Bradstreet survey finds a decline in business optimism for Q1 as geopolitics, slow global economic growth, and trade policy concerns worry global businesses.
The announcement that the U.S. would place tariffs on trading partners Canada, Mexico and China has already triggered retaliatory tariffs and roiled stock markets.
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