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The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?

The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.

Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.

Retailers and vendors need each other in what should be a symbiotic relationship. Here are some tips that each can implement to help in this common effort.

It is not enough for vendors to let retailers measure their supply chain performance and react when they get a bad report card. Vendors should be proactively monitoring themselves and assessing their own software systems and operations, making corrections before letting bad…

Consultant Norman Katz has written a series of articles leveraging Dr. Edward J. Marien’s Customer’s Bill of Rights to identify the key strategies and approaches to creating the Perfect Order.

The use of AI is exploding in procurement, but despite the need to upskill the workforce to match a digitized future, many companies are slow to invest in training.

A new year brings the same concerns for procurement teams. Managing through disruption continues to be a top challenge requiring new partnerships and improved resiliency.

Exotec’s Andy Williams says that automation and robotics should rebound in 2025 as verticals such as CPG and automotive ramp up their warehouse technology investments.

Advanced technology is driving the need to improve so-called soft skills such as communication, leadership and problem-solving.

Employee engagement is a tricky proposition for many companies, but starting with communication is one way to jumpstart retention.

Since procurement touches all aspects of an organization, effective communication with both internal and external audiences becomes paramount to organizational success.

While DEI has become a divisive topic in the current political environment, studies have found that businesses that employ DEI education are more likely to have supply chain success.

Supply chain managers have new-found leverage in organizations post-Covid, but that leverage requires broader knowledge of the organization to effectively advocate for the necessary resources.

With SAP discontinuing support for some legacy products in 2027, the rush is on for companies to transform their digital processes for new technologies.