Thursday, February 20, 2025 · Norman Katz
Whether raw materials, components, or finished goods, the product delivered should be ready for the purpose intended. Ensuring that the goods are delivered in the right condition requires, first and foremost, that the goods themselves are produced to the quality standard that…
Thursday, February 20, 2025 · Norman Katz
Customers don’t care about supply chain problems, they simply want their product. It’s up to the supply chain to deliver at the right time.
Thursday, February 20, 2025 · Norman Katz
At the Right Time is when the customer requires or expects the item to be delivered. Based on this, the timing of the preparation and transportation to get the item to the customer needs to be thought through to ensure that all operational steps have sufficient time to be…
Thursday, February 20, 2025 · Norman Katz
Most goods include documentation, and increasingly, that documentation includes physical specifications and electronic transactions.
Thursday, February 20, 2025 · Norman Katz
Runaway costs eat away at money that could have been used for the benefit of the company like upgrading software systems, hiring additional employees, or training employees. That means root-cause analysis is required to identify all costs.
Thursday, February 20, 2025 · Norman Katz
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
Thursday, February 20, 2025 · Norman Katz
The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.
Thursday, February 20, 2025 · Norman Katz
Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.
Thursday, February 20, 2025 · Norman Katz
It is not enough for vendors to let retailers measure their supply chain performance and react when they get a bad report card. Vendors should be proactively monitoring themselves and assessing their own software systems and operations, making corrections before letting bad…
Wednesday, February 12, 2025 · Massachusetts Institute of Technology
Research looked at the trade-off between affordability and availability of medicines and how downstream dynamics impact patient access to oncology drugs.
Tuesday, February 4, 2025 · Rosemary Coates
The longer-term economic outlook is bleak for all of the countries involved in the tariff fight with higher consumer costs, loss of jobs, and increased international tensions, writes Rosemary Coates.
Friday, January 24, 2025 · Gartner Supply Chain
By focusing on technology trends like GenAI, predictive analytics, and conversational AI, CPOs will be in a better position to navigate the complexities of the digital landscape and deliver greater value to their organization.
Wednesday, January 22, 2025 · Massachusetts Institute of Technology
By leveraging a data-driven approach and machine learning algorithms, an oil & gas company was able to more accurately predict semiconductor availability, reducing safety stock inventory and more effectively predicting lead-time forecasting.
Wednesday, January 15, 2025 · University of Tennessee Global Supply Chain Institute
The challenges to global supply chains during the first quarter of the 21st century have leaders refocusing their efforts on building effective workforces.
Friday, January 10, 2025 · University of Tennessee Global Supply Chain Institute
Supply chain disruptions persist, creating challenges for managers that have led to changes in network design, material sources, and automation. But talent management remains an existential challenge.
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