Customer Satisfaction

What It Really Means:  Service is the essence of a supply chain

Thursday, April 9, 2026 · Andrew Byer and Mike Dobslaw Supply chain success ultimately depends on consistently meeting customer service expectations, with all other metrics—cost, cash, and innovation—following from that foundation.

Strengthening customer fulfillment: Building a strategic stakeholder network

Thursday, November 21, 2024 · Gartner Supply Chain According to Gartner data, 69% of organizations believe customer satisfaction will be the paramount metric for strategic decision-making by 2026. However, many leaders fail to leverage it properly.