Definition
A supply chain process dedicated to moving products and materials backward for returns, repairs, remanufacturing, or recycling.
Learn more about Reverse Logistics
The battle for last-mile dominance is no longer about retail alone, but about which AI-driven logistics network can most effectively balance automation, labor, consumer behavior, and fulfillment economics in an increasingly complex delivery…
The 5Ps of returns management framework helps supply chain leaders reduce reverse logistics costs and improve customer loyalty by aligning people, policies, processes, products, and partners into a coordinated strategy.
Data analytics is emerging as the most effective long-term strategy for reducing costly retail returns by identifying and fixing the root causes across product quality, packaging, and supply chain performance.
As reverse logistics volumes grow, replacing flat restocking fees with activity-based costing can improve cost recovery, strengthen partner relationships, and support more sustainable, circular supply chains.
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
As reverse logistics becomes a bigger focus for brands, collaboration between stakeholders is becoming a must.
With more than 5,000 companies in the space, consolidation could be the word for 2024.
A Supply Chain Management Review/ Peerless Research Group survey finds that retailers are adapting but there is still work to be done on reverse logistics.
The National Retail Federation is acquiring the Reverse Logistics Association as it looks to bolster its circular economy advocacy.
Retailers that don’t consider product returns their biggest source of supply may want to rethink their reverse logistics approaches for 2023.
