Wednesday, May 13, 2026 · Walter Salek, MS SCM program director, Elmhurst University
The battle for last-mile dominance is no longer about retail alone, but about which AI-driven logistics network can most effectively balance automation, labor, consumer behavior, and fulfillment economics in an increasingly complex delivery environment.
Wednesday, April 1, 2026 · Huseyn Abdulla and Tom Goldsby
The 5Ps of returns management framework helps supply chain leaders reduce reverse logistics costs and improve customer loyalty by aligning people, policies, processes, products, and partners into a coordinated strategy.
Wednesday, December 17, 2025 · Thomas Borders, vice president, operations, DHL Supply Chain North America
Data analytics is emerging as the most effective long-term strategy for reducing costly retail returns by identifying and fixing the root causes across product quality, packaging, and supply chain performance.
Monday, December 15, 2025 · Ana Eislyn Cabrera Garcia, Varsha Gurumuthy and Dr. Sreedevi Rajagopalan
As reverse logistics volumes grow, replacing flat restocking fees with activity-based costing can improve cost recovery, strengthen partner relationships, and support more sustainable, circular supply chains.
Thursday, February 20, 2025 · Norman Katz
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
Wednesday, January 31, 2024 · Brian Straight
As reverse logistics becomes a bigger focus for brands, collaboration between stakeholders is becoming a must.
Wednesday, November 1, 2023 · Gary Forger
A Supply Chain Management Review/ Peerless Research Group survey finds that retailers are adapting but there is still work to be done on reverse logistics.
Thursday, September 7, 2023 · Brian Straight
The National Retail Federation is acquiring the Reverse Logistics Association as it looks to bolster its circular economy advocacy.
Tuesday, January 3, 2023 · Bridget McCrea
Retailers that don’t consider product returns their biggest source of supply may want to rethink their reverse logistics approaches for 2023.
Friday, March 4, 2022 · By Dan Pellathy, Ivan Russo and Ayman Omar
So many companies want to tighten control over their 3PL returns processes. However, research suggests that the best approach may be to let go.
Tuesday, March 1, 2022 · Gary Forger
Returns are a proverbial mess for all but the most accomplished retailers. Going forward, part of a company’s reputation and success will be a reflection of the sophistication and responsiveness of their reverse logistics strategy and processes.
Wednesday, December 15, 2021 · Bob Trebilcock
The reverse logistics supply chain has never been more important. Yet, different approaches to managing outsourced relationships can produce different results
Thursday, January 28, 2021 · Bob Trebilcock
Listen in as Ranjan Roy, vice president of strategy for Adore Me, discusses what it takes to roll out a subscription-based supply chain
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