Listen to this episode of Talking Supply Chain wherever you get your podcasts.
A supply chain manager in the alcoholic beverage space recently described how his supply chain was evolving from a high-volume, low-cost, one-size-fits-all approach to fulfillment and delivery into one in which new digital capabilities allowed it to customize the order fulfillment process for nearly every customer. His point: The supply chain is evolving from one focused solely on cost, to one focused on delivering a customer experience.
On this episode of Talking Supply Chain, Michigan State professor Steven A. Melnyk explains why supply chain managers of the future will need to deliver a customer experience, along with the goods. Are you experienced?
Be sure to listen wherever you get your podcasts.
Click on the link to read the article on this topic co-authored by Steven A. Melnyk on SCMR.com.
SC
MR
Latest Supply Chain News
- Survey reveals strategies for addressing supply chain, logistics labor shortages
- Israel, Ukraine aid package to increase pressure on aerospace and defense supply chains
- How CPG brands can deliver on supplier diversity promises
- How S&OP provides the answer to in-demand products
- AI, virtual reality is bringing experiential learning into the modern age
- More News
Latest Podcast
Explore
Latest Supply Chain News
- Survey reveals strategies for addressing supply chain, logistics labor shortages
- Israel, Ukraine aid package to increase pressure on aerospace and defense supply chains
- How CPG brands can deliver on supplier diversity promises
- How S&OP provides the answer to in-demand products
- AI, virtual reality is bringing experiential learning into the modern age
- Humanoid robots’ place in an intralogistics smart robot strategy
- More latest news