Personalization

The new logistics playbook for consumer and retail growth

Tuesday, January 6, 2026 · Korhan Acar, Steven Cunix, and Roy Kamar
Organizations that view logistics as an evolving system, rather than a fixed set of assets, position themselves to respond more effectively to these pressures and to capture the benefits that come with a more flexible and resilient network.

AI is moving omnichannel closer to the customer

Monday, November 4, 2024 · Massachusetts Institute of Technology
From personalized service to improved inventory management, artificial intelligence is altering the consumer experience.

Consumers expect consistent shopping experiences across all channels

Thursday, January 12, 2023 · SCMR Staff
Report from CI&T says consumers are equally shopping online and offline and expect both experiences to be equally convenient, efficient and aligned.
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