Personalization

AI is moving omnichannel closer to the customer

Monday, November 4, 2024 · Massachusetts Institute of Technology From personalized service to improved inventory management, artificial intelligence is altering the consumer experience.

Consumers expect consistent shopping experiences across all channels

Thursday, January 12, 2023 · SCMR Staff Report from CI&T says consumers are equally shopping online and offline and expect both experiences to be equally convenient, efficient and aligned.