Reverse logistics is an integral part of logistics operations for many organizations. However, an organization's industry can impact the extent to which it implements a formal returns management process, as well as the extent to which it uses 3PLs to manage returns. Results from the industrial products, electronics, and pharmaceutical industries illustrate this point.
To read more about reverse logistics check out this articles from May 2016 on Reverse Logistics Practices and Organizational Factors.
Scroll Down for the Full APQC Reverse Logistics infographic.
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