Reverse logistics practices and organizational factors
Industry and annual revenue affects the extent to which organizations invest in returns management.
For many organizations, reverse logistics provides a way to quickly and efficiently obtain returned products for repair, disposal, recycling or refurbishment. For that reason, it is in an organization’s best interest to conduct reverse logistics as efficiently as possible to keep customers satisfied and occupy minimal resources.
Data from APQC’s Open Standards Benchmarking in logistics indicates that a majority of organizations (over 82%) have implemented a returns management process as part of their logistics activities. Nearly half of organizations have implemented formal returns management extensively; what’s more, many have determined that it makes more sense to outsource returns management than to execute the process in house.
Accordingly, APQC has found that most organizations (about 75%) in our survey have implemented the use of third-party logistics (3PL) providers or other external agencies to manage their returns. However, the degree to which organizations use 3PLs varies. About 41% of organizations use 3PLs to some extent, and one-third of organizations use them extensively.
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For many organizations, reverse logistics provides a way to quickly and efficiently obtain returned products for repair, disposal, recycling or refurbishment. For that reason, it is in an organization’s best interest to conduct reverse logistics as efficiently as possible to keep customers satisfied and occupy minimal resources.
Data from APQC’s Open Standards Benchmarking in logistics indicates that a majority of organizations (over 82%) have implemented a returns management process as part of their logistics activities. Nearly half of organizations have implemented formal returns management extensively; what’s more, many have determined that it makes more sense to outsource returns management than to execute the process in house.
Accordingly, APQC has found that most organizations (about 75%) in our survey have implemented the use of third-party logistics (3PL) providers or other external agencies to manage their returns. However, the degree to which organizations use 3PLs varies. About 41% of organizations use 3PLs to some extent, and one-third of organizations use them extensively.
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