Thursday, November 21, 2024 · Gartner Supply Chain
According to Gartner data, 69% of organizations believe customer satisfaction will be the paramount metric for strategic decision-making by 2026. However, many leaders fail to leverage it properly.
Friday, November 15, 2024 · Dr. Herbert Kotzab, Dr. Işık Özge Yumurtacı Hüseyinoğlu, and Dr. Carlos Mena
A study of the e-commerce market during the pandemic provided clear insights on consumer preferences for home delivery.
Tuesday, November 5, 2024 · Sherwat Elwan Ibrahim
The merger of e-commerce platforms Wasoko and MaxAB in Africa demonstrates lessons all businesses can learn from as they seek to grow their scale and influence in a global marketplace.
Monday, November 4, 2024 · Massachusetts Institute of Technology
From personalized service to improved inventory management, artificial intelligence is altering the consumer experience.
Monday, November 4, 2024 · Larry Lapide
The pandemic put both Walmart and Amazon in very good positions. They both ensured that they always had the goods, as well as the employee labor needed during the pandemic. Since then, Walmart has done a fair amount relative to its competitiveness vis a vis Amazon.
Friday, October 25, 2024 · Josh Dunham
Even in many sophisticated organizations parcel shipping has remained largely immune from the strategic spend management and technological advancements that have become commonplace across supply chains. Given parcel shipping cost increases of recent years, it’s time for that…
Monday, October 21, 2024 · Norman Katz
Delivering commodity products the same or next day seems to be where retail is headed, but is this really all that consumers want out of retail? Perhaps retail is setting an expectation that isn’t necessarily always what the customer always wants.
Thursday, August 29, 2024 · Moonmoon Rathod
Innovations in last-mile delivery are more than just technological advancements; they are strategic tools that businesses can leverage to enhance customer satisfaction and operational efficiency.
Monday, August 26, 2024 · Jeff Berman
Driven by high levels of online shopping and e-commerce activity, consumers’ ongoing desire for free and fast shipping remains in high demand. But for retailers unable to meet these demands, consumers will not hesitate to turn to other alternatives.
Monday, June 24, 2024 · Brian Straight
Retail sales continue to grow, albeit at slower rates, and as a result, brands are taking advantage of excess cargo capacity in bringing in merchandise earlier than normal.
Wednesday, January 31, 2024 · Brian Straight
As reverse logistics becomes a bigger focus for brands, collaboration between stakeholders is becoming a must.
Tuesday, January 30, 2024 · Brian Straight
BigCommerce VP of Business Development and GM of Shipping Matt Crawford sees the retail supply chain from many angles. He joins Supply Chain Management Review to discuss the state of the supply chain, e-commerce and the last mile in this 6 Questions With … feature.
Thursday, January 25, 2024 · Brian Straight
Where to place a warehouse is the key to meeting customer expectations, but there is a science to ensuring that location balances those expectations with performance and cost.
Thursday, December 14, 2023 · Jason Miller and Andrew Balthrop
The combination of consumer spending continuing to remain resilient, retailers with inventory and delivery providers with capacity add up to a supply chain ready to deliver for Christmas.
Tuesday, December 5, 2023 · Brian Straight
A new DispatchTrack survey finds logistics businesses remain concerned about an uncertain economy and rising operational costs in the last mile.
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