E-commerce

AI and technology: The latest findings from the 2026 State of Omnichannel Supply Chain Report

Friday, May 15, 2026 · Eva Ponce, Ph.D., and Laura Allegue New research findings reveal AI and automation are becoming the backbone of omnichannel supply chains as companies move from capability building to real-time, profitable execution.

Late orders: The tug of war between operations and transportation

Tuesday, April 21, 2026 · Nicolò Masorgo, PhD; Thu Trang Hoang, PhD; David D. Dobrzykowski, PhD; John E. Bell, PhD; and Morgan Swink, PhD E-commerce late orders are driven by a breakdown between warehouse operations and transportation, and can be mitigated through early detection thresholds, strategic deprioritization, and simplified order flows.

Tractor Supply to receive NextGen Supply Chain Visionary Award

Wednesday, April 1, 2026 · SCMR Staff Tractor Supply has been named the 2026 NextGen Visionary Award winner for its investments in network expansion, fulfillment capabilities, and last-mile delivery that support scalable growth and improved customer service.

Staples Canada rethinks its fulfillment model

Wednesday, February 4, 2026 · Brian Straight Staples Canada transformed its warehouse operations by replacing manual picking and legacy conveyors with AMRs, cutting errors and cycle time while doubling productivity and improving employee experience across its Canadian fulfillment network.

How autonomous fulfillment is rewriting the rules of supply chain execution

Thursday, January 8, 2026 · Patricia Riedl and Paras Mehta Autonomous fulfillment is transforming U.S. and global supply chains by connecting AI, robotics, digital twins, and agentic systems to execute orders faster, more accurately, and more resiliently amid labor shortages, cost pressure, and rising customer expectations.

Data analytics offers a lifeline for companies struggling with returns

Wednesday, December 17, 2025 · Thomas Borders, vice president, operations, DHL Supply Chain North America Data analytics is emerging as the most effective long-term strategy for reducing costly retail returns by identifying and fixing the root causes across product quality, packaging, and supply chain performance.

Optimizing reverse logistics costs to encourage a more sustainable future

Monday, December 15, 2025 · Ana Eislyn Cabrera Garcia, Varsha Gurumuthy and Dr. Sreedevi Rajagopalan As reverse logistics volumes grow, replacing flat restocking fees with activity-based costing can improve cost recovery, strengthen partner relationships, and support more sustainable, circular supply chains.

Unlocking the last mile: A strategic framework for in-store fulfillment

Thursday, November 6, 2025 · Sai Teja Yerapothina, senior director, last mile delivery, Walmart Walmart’s Sai Teja Yerapothina outlines a pragmatic, three-pillar framework—digital, physical, and human—for transforming brick-and-mortar stores into agile last-mile fulfillment hubs that enhance speed, reduce costs, and boost sustainability.

How AI can streamline peak season post-purchase logistics operations

Thursday, October 30, 2025 · Gartner Supply Chain As online holiday orders surge, AI-enabled post-purchase solutions help retailers manage delivery visibility, deflect service calls, and enhance customer loyalty while easing operational strain.

LTL freight overhaul: NMFTA’s Keith Peterson explains changes to classification system

Friday, July 18, 2025 · Brian Straight On July 19, 2025, the LTL freight industry will see its largest classification overhaul in decades as the NMFC transitions to a density-based system—streamlining thousands of codes, reducing disputes, and requiring shippers to update how they prepare and classify freight.

From flight decks to fulfillment: A veteran’s supply chain journey

Tuesday, June 17, 2025 · Priyank Kumawat Veteran Priyank Kumawat explains why battle-tested leadership and operational discipline learned in the military translates to corporate roles

Navigating the future of e-commerce logistics: Balancing speed and cost

Friday, March 28, 2025 · Nitin Kumar The future of e-commerce logistics hinges on balancing speed and cost. As consumers prioritize affordability, now is the time for retailers and carriers to reassess their logistics strategies, identifying opportunities to optimize fulfillment strategies, cut unnecessary…

Where do your delivery boxes end up? Optimizing the lifecycle of last-mile packaging

Wednesday, March 26, 2025 · Massachusetts Institute of Technology Research suggests that collecting e-commerce boxes can result in higher emissions savings, but factors such as weight and driving distance alter the calculation.

Is Amazon’s secret to revolutionizing logistics the willingness to say yes?

Thursday, February 13, 2025 · Brian Straight Amazon has revolutionized many industries, including logistics and fulfillment, in part because of a culture that encourages innovation rather than discouraging ideas.

DHL Express survey finds shipping sustainability important, but few are investing

Monday, February 10, 2025 · Brian Straight A global survey of over 5,000 small and midsized businesses by DHL Express found that while most businesses are interested in sustainable delivery options, few are willing to dedicate significant resources to building sustainable delivery options