Thursday, February 20, 2025 · Norman Katz
The objective of any supply chain is to achieve the Perfect Order. Doing that, though, has remained elusive. Most companies are proficient at various points in the process, but few have achieved success at each level. The Perfect Order series lays out the path to that success.
Thursday, February 20, 2025 · Norman Katz
The Perfect Order requires the perfect customer, but who is that? Businesses must identify who the end customer is and what they want to meet expectations.
Thursday, February 20, 2025 · Norman Katz
It’s not enough to get the product itself right, we have to get the quantity right too. Like getting the product right, getting the quantity right starts before we even have a product.
Thursday, February 20, 2025 · Norman Katz
Companies that make and sell a product are responsible for creating an internal identifier for each unique item. Many struggle to do that in a way that helps achieve the goal of Perfect Order.
Thursday, February 20, 2025 · Norman Katz
Ensuring that the quantity is right means that there is quantity available in stock to always pick from. Overstocking means over-producing and expending too much cash. Under-producing can leave consumers wanting more.
Thursday, February 20, 2025 · Norman Katz
Outsourcing a process does not mean you have outsourced responsibility. Businesses own their supply chains, so selecting the right source for materials is critical to customer success.
Thursday, February 20, 2025 · Norman Katz
Whether you are receiving goods or shipping goods, getting the destination correct is a basic tenet for any business and its ultimate success.
Thursday, February 20, 2025 · Norman Katz
Whether raw materials, components, or finished goods, the product delivered should be ready for the purpose intended. Ensuring that the goods are delivered in the right condition requires, first and foremost, that the goods themselves are produced to the quality standard that…
Thursday, February 20, 2025 · Norman Katz
At the Right Time is when the customer requires or expects the item to be delivered. Based on this, the timing of the preparation and transportation to get the item to the customer needs to be thought through to ensure that all operational steps have sufficient time to be…
Thursday, February 20, 2025 · Norman Katz
Most goods include documentation, and increasingly, that documentation includes physical specifications and electronic transactions.
Thursday, February 20, 2025 · Norman Katz
The original Customer’s Bill of Rights featured 8 rights. But, given the proliferation of e-commerce today, should the right to return also be a customer right?
Thursday, February 20, 2025 · Norman Katz
The Right Cost is not the lowest cost but is the necessary cost to ensure that the order is perfectly conveyed for use or sale based on the customer’s requirements and expectations.
Thursday, February 20, 2025 · Norman Katz
Quite simply, and by its own definition, Dr. Edward Marien’s Customer’s Bill of Rights is a customer-focused business model that places the customer first and foremost. It is also the foundation for delivering the Perfect Order.
