Are your performance measurements destroying your supply chain?

This is an excerpt of the original article. It was written for the November 2019 edition of Supply Chain Management Review. The full article is available to current subscribers.

November 2019

We hear a lot about emerging technologies like artificial intelligence, machine learning and robotics. We hear less about one of the enabling technologies that makes the others possible:

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Editors Note: This is the first of a two-part article on performance measurement, and continuation of our series on the future of the strategic supply chain by Steven A. Melnyk. Part 2 will appear in the January/February 2020 issue of Supply Chain Management Review.

Here’s a question: What’s the most misunderstood, confusing, most improperly applied and ultimately the most frustrating element of a supply chain? If you answered the performance measurement system, you’re on the money. It is also one of the most critical elements of the strategic supply chain that will define supply chain management in the future. Simply put, the functions provided by performance measurement are so critical that no entity, be it a firm or a supply chain, can hope to succeed without them. Yet, we have encountered far too many instances where these measures have either hindered or severely crippled the attempts of the firm to implement, maintain or manage the strategic supply chain.

This article, the sixth in our series on the strategic supply chain, will introduce guidelines that every manager should consider when evaluating their supply chains: know when not to measure; limit the number of measures; focus on root causes; recognize that measures are proxies for behaviors; expect measurement to become more complex; emphasize predictive measures; employ measures to enhance transparency; consider Big Data and social media; and to avoid confusing good supply chain performance with health throughout the supply chain.

Employing these guidelines and establishing an effective performance measurement system is one of the foundations on which the strategic supply chain is built.

The call

Some time ago, one of the authors received a telephone call from a pharma contract manufacturing company based in the southeastern United States. The reason: Management wanted the author to assess the extent to which the current supply chain system was aligned with an important change in corporate strategy.

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