By Ricardo Ernst, Michael Brown, and Mayank Sharma ·
January 9, 2024
Traditional supply chain engineering is no longer effective. But no single transformation model is universally useful. Instead, there are three pillars that should guide supply chain digitization.
By Milena Janjevic ·
September 1, 2023
Modeling with a customer focus allows businesses to meet today’s business demands.
By Yemisi Bolumole, Scott J. Grawe, John Caltagirone and Patricia J. Daugherty ·
July 6, 2021
Over the last year, customers have been forgiving when it comes to delays and missed expectations, but that goodwill won’t last forever. The best supply chains must put their customers at the center of their operations.
By Pierre Mawet, Managing Director, Supply Chain & Operations and Patricia Cornet Carmona, Managing Director, Supply Chain & Operations, Accenture ·
March 29, 2021
The six building blocks of customer-centric fulfillment.
By Jonathan Chapman, Sr. Director, Business Development, DHL Supply Chain ·
March 7, 2021
A centralized return management strategy can help protect your brand image, enhance customer service and maximize the value of returned product.
By Sean Simmons and Michael Reiss, Accenture ·
January 6, 2021
With the right actions, supply chain leaders can turn supply chain disruption into meaningful change and build long-term resilience to outmaneuver uncertainty and achieve growth. Those that do will achieve competitive advantage now and in the future.
By Stanley E. Fawcett, A. Michael Knemeyer, Amydee M. Fawcett and Sebastian Brockhaus ·
September 1, 2020
Supply chain managers aiming to deliver unbeatable customer value can learn a lot from winning the decathlon.
By Gary Forger ·
January 17, 2020
There’s real margin and customer satisfaction sitting in those piles of returns over in the far corner of the distribution center. Now is the time to create effective processes to gain control of returns. By mid-year you’ll be glad you did.
By DHL Supply Chain ·
January 13, 2020
The move to ever-faster e-commerce deliveries is stretching fulfillment operations to their limit. Can existing networks adapt to the coming demand for next-day and same-day delivery?
By DHL Supply Chain ·
December 2, 2019
The move to ever-faster e-commerce deliveries is stretching fulfillment operations to their limit. Can existing networks adapt to the coming demand for next-day and same-day delivery?
WHITE PAPER
By LM Staff ·
November 25, 2019
The logistics industry is evolving. This guide will help you keep up – and thrive.
By Robert J. Trent ·
March 6, 2019
Trust is at the heart of every supplier-customer relationship. A recent survey of almost 250 suppliers identifies nine key attributes and seven guidelines to help customers build, maintain and advance trust. The payoffs for customers range from better communication to improved collaboration and preferred customer status regardless of contract length or size.
By APQC ·
March 5, 2019
See what the APQC research revealed about Sales and Operations Planning. APQC and Supply Chain Management Review asked supply chain professionals to answer five questions about Sales & Operations Planning in January 2019.
By Steven A. Melnyk and Daniel J. Stanton ·
July 6, 2017
The importance of dissolving the “wall” between the customer and the supply chain.
By Kai Hoberg and Knut Alicke ·
September 1, 2016
The new technologies behind Supply Chain 4.0 not only increase efficiency, they may also deliver huge benefits to the customer. Here’s how supply chain managers can leverage SC 4.0 to create game-changing customer experiences—and benefit as well.