Supply Chain Management Review

Seizing the Potential of the Service Supply Chain
"Customers will spend five to 20 times the initial sales price on subsequent services and consumables." —AMR Research Senior executives of progressive manufacturing companies see the diamond in the rough. They're starting to pay more attention to service parts because the profit potential is already proven and the downstream revenue potential is underappreciated and underdeveloped.

A Practical Look at CPFR: The Sears-Michelin Experience
How to Master Cross-Enterprise Collaboration
The Real Cost of Holding Inventory

Commentary Global Links Building a Secure and Compliant Supply Chain In This Issue The Elusive Goal of Integration The Elusive Goal of Integration Insights Who Has the Corner Office? Profiles in Leadership Trusting Your Instincts: Keith Harrison of Procter & Gamble Technology The Promise of EPM