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Interlog Spotlights Service Supply Chain
So, I'm back from Interlog Winter 2008, held at a convention center at Walt Disney World in Orlando, Fla. for the first half of this week.
As I write this, the snow and sleet coming down outside is expected to change over to rain -- barely. It's enough to make me wish I was back in the sun, with average temperatures in the 70s.
Oh, well. The event was useful and productive. In general, it was nice to see an entire event centered around the theme of improving the service side of your supply chain. This is an oft-neglected side of supply chain management. Most people dipping their toes in the field focus on the distribution side of the chain, getting products from the factory to the store, and maybe they'll spend some time on the manufacturing side, worrying about getting raw materials and design specs to the plants, with the service side running a distant third.
But paying attention to the reverse logistics necessary to handle returns, supplying replacement parts to dealers and service centers for quicker repairs, and focusing on crafting effective warranties are all vital components of the supply chain. As the year goes on, look for more articles on this subject in Supply Chain Management Review and here on the site. As always, don't hesitate to drop me a line with any ideas you have on the subject.
Interlog Spotlights Service Supply Chain
February 1, 2008
So, I'm back from Interlog Winter 2008, held at a convention center at Walt Disney World in Orlando, Fla. for the first half of this week.As I write this, the snow and sleet coming down outside is expected to change over to rain -- barely. It's enough to make me wish I was back in the sun, with average temperatures in the 70s.
Oh, well. The event was useful and productive. In general, it was nice to see an entire event centered around the theme of improving the service side of your supply chain. This is an oft-neglected side of supply chain management. Most people dipping their toes in the field focus on the distribution side of the chain, getting products from the factory to the store, and maybe they'll spend some time on the manufacturing side, worrying about getting raw materials and design specs to the plants, with the service side running a distant third.
But paying attention to the reverse logistics necessary to handle returns, supplying replacement parts to dealers and service centers for quicker repairs, and focusing on crafting effective warranties are all vital components of the supply chain. As the year goes on, look for more articles on this subject in Supply Chain Management Review and here on the site. As always, don't hesitate to drop me a line with any ideas you have on the subject.
Posted by Sean Murphy on February 1, 2008 | Comments (0)
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