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Last Mile Delivery: What Shoppers Want and How to #SaveRetail

Download the whitepaper to learn why shoppers were 33.8% less likely than last year to shop with a brand after a poor delivery experience

By ·
By · November 14, 2018

With seemingly never-ending news of major retail bankruptcies, the word “apocalypse” seemed to echo across every media outlet this year. In the past, blame has largely been placed on the rise of Amazon both in terms of increased competition and the high delivery expectations it’s created. Customers are now trained to expect fast, free shipping and full control over the experience, all while supply chains have other forces to contend with, including rising costs.

When 98.1% of shoppers say that delivery impacts their brand loyalty, how can shippers rise above amplified consumer expectations and unending competition with Amazon? We surveyed over 1,500 consumers to understand what factors are the linchpins of a successful delivery experiences, and how delivery preferences change year-over-year.

Download the whitepaper to learn why:

  • Shoppers were 33.8% less likely than last year to shop with a brand after a poor delivery experience
  • 70% of shoppers want to make in-transit changes to their deliveries
  • 51.4% wanted discounts or refunds on their shipping
Download Now!

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Latest Whitepaper
The E-commerce Effect: The Modern Supply Chain Disruptor
In this whitepaper, take a closer look at how this new e-commerce world is affecting different segments of the supply chain.
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From the November 2018
The combined forces of a strong economy, e-commerce growth and a tight labor market are making it more important for distribution center (DC) operations to find ways to make their existing infrastructure and people more productive. Software and automation continue to prove to be a vital part of the solution.
Shining a light on the “black box” of transportation
Does Artificial Intelligence (AI) -enabled demand forecasting improve supply chain efficiency?
View More From this Issue
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Leveraging the Internet of Things (IoT) in Manufacturing
Is Digital Transformation a risk or an opportunity? This webinar will detail Manufacturing industry challenges and how using IoT can address these challenges through optimizing logistics, improving processes and gaining meaningful insights.
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EDITORS' PICKS
Global Kuehne + Nagel Indicators Signal Global Supply Chain Resilience
So far this year, international merchandise trade has risen by 10.6%. Emerging markets and North...
A.T. Kearney’s Global Business Policy Council Predictions Released
GBPC’s 10 major predictions, fleshed out in the study, are based on continuous scanning of the...

New Research Indicates Greener Supply Chains Mean More Profit
Transparency is key when selecting new suppliers as 85% of businesses want to achieve a...
New Survey Measures Potential Impact of Tariffs on U.S. Supply Chains
The proportion of total output produced abroad is meanwhile expected to rise very marginally.