Login



For PLUS+ subscription assistance, contact customer service.

Not a PLUS+ Subscriber?

Become a PLUS+ Subscriber today and you'll get access to all Supply Chain Management Review premium content including:

  • Full Web Access
  • 7 Magazine Issues per Year
  • Companion Digital Editions
  • Digital Edition Archives
  • Bonus Email Newsletters

Subscribe Today!

Premium access to exclusive online content, companion digital editions, magazine issues and email newsletters.

Subscribe Now.


Become a PLUS+ subscriber and you'll get access to all Supply Chain Management Review premium content including:

  • Full Web Access. All feature articles, bonus reports and industry research through scmr.com.

  • 7 Magazine Issues per year of Supply Chain Management Review magazine.

  • Companion Digital Editions. Searchable replicas of each magazine issue. Read them in any web browser. Delivered by email faster than printed issues.

  • Digital Editions Archives. Every article, every chart and every table as it appeared in the magazine for all archive issues back to 2009.

  • Bonus email newsletters. Add convenient weekly and monthly email newsletters to your subscription to keep your finger on the pulse of the industry.

PLUS+ subscriptions start as low as $109/year*. Begin yours now.
That's less than $0.36 per day for access to information that you can use year-round to better manage your entire global supply chain.

For assistance with your PLUS+ subscription, contact customer service.

* Prices higher for subscriptions outside the USA.

PLUS+ Customer Service Support


Customer service for all PLUS+ subscribers is available Mon-Fri, 9am-5pm Eastern time.

Email: [email protected]
Phone: 1-800-598-6067 (1-508-663-1500 x294 outside USA)
Mail: PO Box 1496, Framingham MA 01701-1496, USA



You have been logged out of PLUS+


For PLUS+ subscription assistance, contact customer service.

Need to access our premium PLUS+ Content?
Upgrade your subscription now.


Our records show that you are currently receiving a free subscription to Supply Chain Management Review magazine, or your subscription has expired. To access our premium content, you need to upgrade your subscription to our PLUS+ status.

To upgrade your subscription account, please contact customer service at:

Email: [email protected] Phone: 1-800-598-6067 (1-508-663-1500 x294 outside USA)

Become a PLUS+ subscriber and you'll get access to all Supply Chain Management Review premium content including:

  • Full Web Access. All feature articles, bonus reports and industry research through scmr.com.

  • 7 Magazine Issues per year of Supply Chain Management Review magazine.

  • Companion Digital Editions. Searchable replicas of each magazine issue. Read them in any web browser. Delivered by email faster than printed issues.

  • Digital Editions Archives. Every article, every chart and every table as it appeared in the magazine for all archive issues back to 2010.

  • Bonus email newsletters. Add convenient weekly and monthly email newsletters to your subscription to keep your finger on the pulse of the industry.

PLUS+ subscriptions start as low as $129/year*. Start yours now.
That's less than $0.36 per day for access to information that you can use year-round to better manage your entire global supply chain.

This content is available for PLUS+ subscribers.


Already a PLUS+ subscriber?


To begin or upgrade your subscription, Become a PLUS+ subscriber now.

For assistance with your PLUS+ subscription, contact customer service.

Sorry, but your login to PLUS+ has failed.


Please recheck your login information and resubmit below.



For PLUS+ subscription assistance, contact customer service.

E-tailing update: Thinking fulfillment strategies

E-tailers are exerting significant pressure on traditional brick-and mortar retailers.

By ·

In my column for the July issue of SCMR, I noted that I’d begun writing about e-tailing and retail e-commerce two years ago, “mainly highlighting struggles that brick-and-mortar retailers have had competing against the likes of Amazon.com.” Amazon succeeded in being the “Walmart of the Internet” by innovating a supply chain designed from the ground up to dominate large-scale on-line, unit-based, home delivery fulfillment. In my July 2014 column, I discussed the late deliveries that bedeviled the 2013 holiday season and in March 2015, I discussed the issues brick-and-mortar retailers were experiencing. This column provides an update on how that innovation is progressing and discusses fulfillment strategies retailers might pursue.

The year in review Over the past year e-tailers have been exerting significant pressure on traditional brick-and-mortar retailers. For some, poor financial performance is being blamed on the growth in online ordering and erosion in their share of the overall retail market. Below is a review of my own experiences, as well as the trade press publications on e-tailing:

My wife placed our first on-line order from Walmart for pickup and was given an estimated date when it would be ready for store pickup, and to expect an e-mail. As I was driving near the store on the estimated date (without access to my e-mails) I decided to see if it was ready. I got to the pickup area where boxes were disorderly arranged and asked the woman in charge if my order was there. She checked all the boxes and eventually decided that it was not. I asked if it was coming the next day and all she could say was to wait for the e-mail. Clearly, that store’s pickup service lacked a strong order tracking system.

This complete article is available to subscribers only.
Click on Log In Now at the top of this article for full access.
Or, Start your PLUS+ subscription for instant access.

 

By ·
Download Article PDF

In my column for the July issue of SCMR, I noted that I’d begun writing about e-tailing and retail e-commerce two years ago, “mainly highlighting struggles that brick-and-mortar retailers have had competing against the likes of Amazon.com.” Amazon succeeded in being the “Walmart of the Internet” by innovating a supply chain designed from the ground up to dominate large-scale on-line, unit-based, home delivery fulfillment. In my July 2014 column, I discussed the late deliveries that bedeviled the 2013 holiday season and in March 2015, I discussed the issues brick-and-mortar retailers were experiencing. This column provides an update on how that innovation is progressing and discusses fulfillment strategies retailers might pursue.

The year in review Over the past year e-tailers have been exerting significant pressure on traditional brick-and-mortar retailers. For some, poor financial performance is being blamed on the growth in online ordering and erosion in their share of the overall retail market. Below is a review of my own experiences, as well as the trade press publications on e-tailing:

My wife placed our first on-line order from Walmart for pickup and was given an estimated date when it would be ready for store pickup, and to expect an e-mail. As I was driving near the store on the estimated date (without access to my e-mails) I decided to see if it was ready. I got to the pickup area where boxes were disorderly arranged and asked the woman in charge if my order was there. She checked all the boxes and eventually decided that it was not. I asked if it was coming the next day and all she could say was to wait for the e-mail. Clearly, that store’s pickup service lacked a strong order tracking system.

SUBSCRIBERS: Click here to download PDF of the full article.

 


About the Author

Larry Lapide
Dr. Lapide is a lecturer at the University of Massachusetts’ Boston Campus and is an MIT Research Affiliate. He received the inaugural Lifetime Achievement in Business Forecasting & Planning Award from the Institute of Business Forecasting & Planning. Dr. Lapide can be reached at: [email protected]

Subscribe to Supply Chain Management Review Magazine!

Subscribe today. Don't Miss Out!
Get in-depth coverage from industry experts with proven techniques for cutting supply chain costs and case studies in supply chain best practices.
Start Your Subscription Today!

Latest Whitepaper
Third Party Risk: Too Close for Comfort
You’ve got a handle on many of the potential supply chain "disrupters" that can paralyze your business. But the real risk is embedded in areas you may have overlooked.
Download Today!
From the January-February 2018
While supply chain managers have been slow to integrate digitization in the procurement function, the trend may finally be gaining traction, says a new report.
Get Smart (about replenishment)
The Benefits of Blockchain: Fact or Wishful Thinking?
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!


Latest Webcast
Securing IoT data across the connected supply chain
Learn why a holistic approach to IAM is the most effective way to govern access to your systems and information requested by your partners, vendors, customers, and connected devices
Register Today!
EDITORS' PICKS
Maersk Line’s “North America Trade Report” Reveals Supply Chain Strengths
For the U.S., gains will come from retail, chemicals, consumer electronics and grains sectors but...
Supply Chain Managers May Need a “Blueprint” for Innovation
There’s both an art and science to how managers drive innovation in supply chains

Prologis Releases Third Annual Logistics Rent Index Reflecting Supply Chain Pressures
Researchers say the report represents “a year of accelerated growth.”
Reverse Logistics Association Examines “Circular Economy”
“The Circular Economy” is the theme addressed by The Reverse Logistics Association’s (RLA) at...